Your Front Desk Gets 4-8 Hours Back Every Week With Our Healthcare Practice AI Agent
The HCC AI Practice Agent chases missing documents, keeps follow-ups from getting buried, and texts back missed calls, all from one chat window. Your team checks everything before anything goes to a patient.
- See it handle your biggest chore live, in one hour
- Leave with a written plan, yours to keep
- Free working session, we show it live on your biggest chore
No contracts - No pressure - 15-minute discovery call
The scattered-admin problem
Practice Admin Should Not Live in Ten Different Tabs
Every hop between tools costs attention, and attention is the one thing a busy practice never has enough of. So the work slips.
Ten tabs, zero time
Ads in one tool, insurance in another, reminders somewhere else. Every hop costs focus your desk does not have.
Work that waits
Documents go unchased and follow-ups wait until Friday, because something urgent always comes first.
Calls that vanish
Missed calls hit voicemail, and most patients never call back. Each one is booked revenue walking out the door.
The HCC AI Practice Agent brings all of it into the chat app your team already keeps open. You message the bot. The bot does the legwork, reports back, and escalates anything sensitive to a human.
Use cases
What It Takes Off Your Desk
Five chores the HCC AI Practice Agent takes off your front desk every week, handled from one chat window.
The missing-document chase
Lab results, forms, records and insurance papers tracked in one place. One list of what's still missing, so nobody digs through old messages.
The follow-up that got buried
Every morning your team gets a short list of the follow-ups due today. Nothing waits until Friday.
The crowded inbox
Patient questions, appointment requests and messages get sorted, so your team answers the important ones first.
The calls that get missed
Every missed call gets a text back within 30 seconds, and the callbacks land in one queue.
Follow-ups that slip through
Patients with overdue recalls or unscheduled treatment get a reminder, and the agent flags who needs a personal call from your team.
Need real people on the phones?
Our trained Healthcare Call Center team answers patient calls for you.
Meet the call center teamOne chat, whole team
One Chat Window, Used by Your Whole Team
The Practice Agent talks like a team member, not a form. Anyone on your team types a short question or command in the same shared window. It answers with the numbers, takes the action it is allowed to take, and flags anything that needs a human decision.
Your team sees everything before a patient does.
Manual vs managed
Doing It by Hand vs the HCC Practice Agent
Most practices do not need more software. They need the software they already pay for to actually get used.
How it works
From First Call to a Live AI Practice Agent in 2 Business Days
We do not hand you a generic bot. We map how your practice actually runs, then build the agent around your workflows, your tools, and your rules.
Day 1: Map your workflows
One working session to document your document chases, follow-up rules, reminder cadence, and reporting needs.
Day 1: Connect your tools
Practice software, phone system, and reporting sources are wired into the agent the same day.
Day 2: Train and test
The bot learns your commands, boundaries, and escalation rules. Sensitive actions route to trained humans.
Day 2: Launch with oversight
The agent goes live in your team chat with human review on sensitive actions and daily reporting.
What it handles
What the HCC AI Practice Agent Handles
Six core skill sets, all delivered in one chat window.
Privacy and oversight
HIPAA-Aware Workflows With Human Oversight
A practice bot touches operational information, and sometimes more. The Practice Agent is built with the same discipline HCC brings to patient calls: structured workflows, clear boundaries, and humans in the loop where it matters.
Business Associate Agreement
HCC supports healthcare workflows with a BAA, so the agent operates inside a proper compliance frame.
Human Review on Sensitive Actions
Anything touching protected health information is reviewed by trained operators before it goes out.
No Medical Advice
The agent does not advise patients or make clinical decisions. It runs operational workflows and escalates everything else.
Data Minimization
Workflows are scoped to use only the information each task needs, and final data handling is confirmed during setup.
Pricing
AI Practice Agent Pricing: Simple and Fixed
Start with a free consultation. If we find the value, one setup fee covers workflow mapping, tool connections, training, and testing, and one monthly fee keeps the agent running with oversight and daily reporting.
Workflow mapping, tool connections, bot training, testing, and launch in your team chat.
- Workflow mapping in one working session
- Practice software, phone, and reporting connections
- Bot training and testing on your rules
- Launch with human oversight
- Live in 2 business days
Ongoing agent operation with oversight, daily reporting, and workflow adjustments as your practice grows.
- Daily operation in your team chat
- Human review on sensitive actions
- Morning reports in your thread
- Workflow adjustments as you grow
The consultation is free. Follow-up working sessions are $100 if you want to go deeper before setup. Custom workflows are scoped during setup so the price stays fixed and clear.
Who this is for
Built for Practices That Run Lean
Practices Running Meta Ads
Campaigns watched and adjusted daily, without hiring a media buyer or living in Ads Manager.
Med Spas and Aesthetic Clinics
Lead follow-up, reminders, and promotion schedules, all from one thread.
Dental and Orthodontic Practices
Schedules protected with on-time reminders and quick coverage checks.
Fertility and IVF Clinics
Sensitive coordination handled with human review exactly where it matters.
Multi-Location Groups
Ads, reminders, and reporting standardized across every location.
Practices Without an Ops Person
Marketing-coordinator coverage without the headcount.
Explore HCC
More Ways HCC Helps Your Practice
The AI Practice Agent pairs perfectly with our human team. See everything HCC covers:
FAQs
AI Practice Agent FAQs
What is the HCC AI Practice Agent?⌄
The AI Practice Agent is a chat-based assistant for healthcare practices that your whole team uses in one shared window. It runs recurring operational work: chasing missing documents, keeping follow-ups from getting buried, texting back missed calls within 30 seconds, appointment reminders, schedule checks, Meta ad management, and daily reporting, with human oversight on sensitive actions.
What happens in the free consultation?⌄
In one hour, we run the agent live on sample data from a practice like yours. You watch it handle your biggest chore, and you leave with a written plan for your practice that is yours to keep. You leave with a written plan either way. If you move forward, we scope your setup the same day.
Can my whole team use it?⌄
Yes. One chat window is shared by your whole team. Front office, marketing, and providers all work from the same thread, so everyone sees the same lists, the same follow-ups, and the same daily report.
Can it really run our Facebook and Instagram ads?⌄
Yes. The agent launches campaigns, monitors spend and leads, recommends changes, and pauses underperforming ads when you approve. You stay in control of budget decisions while the bot handles the day-to-day watching and reporting.
How does the missed-call text-back work?⌄
When a call goes unanswered, the agent texts the caller back within 30 seconds, so patients with real needs get a fast response instead of voicemail. Callbacks land in one queue for your team, and the agent flags which ones need a personal call.
Is it HIPAA-aware?⌄
Yes. HCC supports the agent with a Business Associate Agreement, workflows built around data minimization, and human review on sensitive actions. The agent does not give medical advice or make clinical decisions. Your team checks everything before anything goes to a patient.
Does this replace the HCC answering service?⌄
No. The Practice Agent covers operational and marketing workflows in chat. HCC's live answering service covers patient phone calls with trained agents. Many practices use both: the bot runs the back office while live agents answer patient calls.
How much does it cost and how long does setup take?⌄
The free consultation comes first. Full setup is $5,000 one time and covers workflow mapping, connections, training, and launch. Operation is $499 per month. Most practices go live within 2 business days.
See it on your own chores
Watch It Handle Your Biggest Chore Live
Book a free consultation. In one hour we run the agent on sample data from a practice like yours, and you leave with a written plan for your practice. No cost, no obligation.
One hour. Sample data. Written plan yours to keep.
Book your session
Pick a Time That Works for Your Practice
Grab a slot below. We'll come prepared with sample data from a practice like yours, and you'll leave with a written plan.
After you book
