Keep your call center. Run it like ours.

You built an in-house call center. Real people, your protocols, your patients. You did it for good reasons.

But it leaks. Calls ring out. Voicemails sit all weekend. Callers hang up and book somewhere else, and nobody at your front desk knows it happened. You can fix that without giving up control. And if you'd rather skip the fixing, our team will take the calls.

A written report, not a sales deck
$2,500 credited if you continue
Keep your team or hand us the phones
Book a Free Consultation

No contracts. No pressure. 15-minute discovery call.  |  Or call us now: 307-333-9968

90%+
Answer rate
57%
Booking rate
100%
US-based team
24/7
HIPAA-compliant

Every call is answered by US-based stay-at-home moms, trained to handle patient calls with patience. Trusted by 200+ practices, answering 1,200+ calls every day.

The Leak
What the leak looks like

It is rarely one big failure. It is a dozen small ones. A new patient calls at 6:40 on a Monday and nobody picks up. A refill question waits in a voicemail box until Thursday. A worried caller gets rushed off the phone because the desk is slammed.

None of it shows up in a report. The patient just doesn't come back, and the schedule has a hole nobody can explain.

If 50 calls come in on a busy day...

and 10 ring out or sit in voicemail...

and a booked visit is worth $400 to the practice...

that is $4,000 of booked care riding on ten phone calls. Every busy day.

Example math using round numbers, not a client claim. Your own numbers come first in the audit.

Real case, 14 locations

Missed calls cut from 32% to 4%. $2.1M recovered in 12 months.

Approved HCC client result.

We do not sell you software for this. We either fix your team or take the calls ourselves. Three doors, and you pick the one that fits.

Three Doors, One Decision
Three ways to work together
Start Here Door 1

The audit

$2,500

We go through your call center the way a patient experiences it:

✓Answer rates, hold times, abandoned calls
✓Voicemail handling and the hard questions
✓A written report: what's breaking and what it costs in booked patients
✓Booked-patient math on your real call volume
✓What to fix first, in priority order

The report is yours to keep, whether you continue with us or not.

Best for: seeing your own numbers before spending a dollar. If you continue into a build-out, the $2,500 comes off the price.
Door 2

The build-out

$50,000 base

This one is for the practice that wants its own team to get the same results as mine. We rebuild your call center around the systems we run ourselves:

✓SOPs for every call type you get, from new patients to refill lines
✓Scripts that sound like a person, not a phone tree
✓A hiring guide: how to spot the people who are actually good at this work
✓Training run by our own team
✓QA scorecards, so quality doesn't depend on who happens to answer
✓The AI layer we use, wired into your phones
Best for: practices that want their own team to run like ours. $50,000 is the base for one location. More locations or heavier call volume, we scope it together.
Or Skip the Fixing Door 3

We take the phones

from $4,000 a month

Or skip the fixing entirely. Our team answers:

✓US-based stay-at-home moms, trained to handle patient calls with patience
✓Over 90% of calls answered, 57% of callers booked
✓Flat retainer, built around outcomes, not hours
✓Overflow and after-hours-only coverage while your team keeps the rest
✓24/7, HIPAA-compliant, under a 3-minute answer time
✓Live people on every call, no phone trees

Use us for everything, or just for the hours that leak: overflow, after-hours, weekends.

Best for: practices that want the phones handled, not another project to manage.
Book a Free Consultation
What You Get
Everything the build-out hands you
✓ SOPs for every call typeNew patients, refills, results calls, billing questions. Written down, so good calls don't depend on who's at the desk.
✓ Scripts that sound like a personWord-for-word openings and hard-question answers. A patient should feel heard, not processed.
✓ A hiring guideHow to spot the people who are actually good at this work before you hire them, not six weeks after.
✓ Training run by our own teamThe same people who answer medical phones every day train yours. Nothing outsourced.
✓ QA scorecardsEvery call scored against the same standard. Quality stops depending on who happens to answer.
✓ The AI layer we use, wired into your phonesFollow-ups, logs, and callback triggers run themselves, inside your phone system.
Included With Every Door
15-minute discovery call, free An honest fit answer No contracts, no pressure Your numbers before any commitment

The risk sits on our side

You should not have to bet your call center on a sales call. So we flipped it:

$2,500 credited
Continue into a build-out and the full audit fee comes off the price.
No contracts
The discovery call is free and the fit answer is honest either way.
15 minutes
That is the whole first step. One call, your call flow, a straight answer.
"Your team is fine"
If the audit says your team is fine, we will say exactly that and show you why.
How It Starts
Every door starts the same way

One phone call. No pitch, no contract, fifteen minutes.

01

Book the 15-minute call

Tell us how your phones run today. Volume, hours, who answers, what breaks.

02

We listen like a patient

We walk your call flow the way a caller lives it: hold times, abandons, voicemails, the hard questions.

03

You get the report or the plan

Door 1 gives you the written audit. Door 2 or 3, and the same call becomes the build plan.

The Honest Pitch

Running a great call center is a skill. We got good at it by answering medical phones every day. Most practices can't spare a full-time person to get good at it.

So buy the skill. Keep your team, keep your patients, keep the control. We'll show your people exactly how we do it.

Start With the Audit
Objections, Answered
Questions practices ask us
What if the audit says we're fine?

Then that is the report you get. If your team is fine, we say exactly that, show you why, and you paid $2,500 for proof instead of a guess. Most practices are not fine, but some are, and you deserve the real answer either way.

Do we have to give up our team?

No. Doors 1 and 2 exist precisely because you want to keep your team. Door 3 is there only if you'd rather skip the fixing.

What does the $2,500 audit actually include?

We go through your call center the way a patient experiences it: answer rates, hold times, abandoned calls, voicemail handling, and how your team handles the hard questions. You get a written report with what's breaking, roughly what it costs in booked patients, and what to fix first. If you continue into a build-out, the $2,500 comes off the price.

Can we start with you answering the phones directly?

Yes. Door 3 needs no audit first. Our team answers with US-based stay-at-home moms trained for patient calls, on a flat retainer built around outcomes, not hours.

Can we use you only for overflow and after hours?

Yes. Plenty of practices keep their own team on day calls and hand us overflow, after-hours, and weekends. The phones stop leaking either way.

Is the service HIPAA compliant?

Our coverage runs 24/7 under HIPAA-compliant handling. Compliance comes standard on every door, including the consulting work on your own team.

See your own numbers first

Book a free consultation. Fifteen minutes, your call flow, and an honest answer on which door fits. If the answer is "your team is fine," we'll say that too.

Book a Free Consultation

No contracts. No pressure. 15-minute discovery call.  |  Call 307-333-9968

Book a 15-minute free discovery consultation

Prefer to message? Send Us a Message

Talk to Erika Sanchez, Founder & CEO. We will learn about your practice and show you which door fits.

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